Wholesale Order Management Systems: Important Things to Consider

Jul. 07, 2025

Wholesale Order Management Systems: Important Things to Consider

Order management is important yet complex for wholesale businesses.

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Without it, orders often fall through the cracks or end up delayed due to disorganized systems and a lack of standardized procedures. This can damage customer relationships and hurt your business’s reputation.

A well-designed wholesale order management system (WOMS) can help bring visibility, consistency, and control to your business operations. By automating manual tasks and centralizing order data, you can prevent errors, save staff time, and keep customers happy.

Curious how your business can implement a wholesale order management system? Read on to learn how it can streamline your order process from beginning to end.

What Are Wholesale Order Management Systems (WOMS)?

Wholesale order management systems are specifically designed to automate and streamline the complex processes associated with handling wholesale orders.

With this sort of system in place, you can:

Improve operational efficiency
Cut down on costs
Achieve better customer satisfaction

Key Features of Wholesale Order Management Systems

When evaluating such systems, it is important to consider a few key features, which include the following:

Order Processing and Automation

One of the major benefits of using wholesale order management systems is the elimination of manual data entry, thanks to automation. This not only saves time but also reduces the risk of errors. Real-time validation feature allows instant error checking for pricing and customer information, further enhancing efficiency.

With automated order confirmation, customers can expect instant confirmation emails or SMS alerts after placing an order, ensuring peace of mind and transparency. Additionally, invoices are generated automatically and sent upon order fulfillment, eliminating the need for manual data entry and reducing the risk of errors.

Inventory Management

Achieve peace of mind and streamline your inventory management with the real-time visibility feature. Easily monitor stock levels across multiple warehouses and locations, eliminating the risk of overselling or understocking. This powerful tool allows you to plan replenishment efficiently.

Additionally, gain the trust of your customers and avoid frustration by keeping them informed with automated status updates and expected delivery updates. Benefit from the system’s ability to create backorders for out-of-stock items, and rest assured that as soon as inventory becomes available, fulfillment will be automated without the need for manual intervention.

Customer Relationship Management (CRM)

With POS CRM software, you can conveniently access all your customers’ information in one place. This includes their orders, contracts, and more. Additionally, you can gain valuable insights into their purchasing behaviors and preferences by reviewing their complete order history.

You can also offer personalized product recommendations to customers based on their previous purchases and browsing behavior.

Moreover, it allows for the implementation and management of loyalty programs to reward loyal, repeat customers.

Wholesale Order Management: Steps to Follow

Whether fulfilling orders for your own chain of stores or supplying loyal wholesale accounts, smooth execution is key. And generally, your order processing system is the engine that keeps everything humming.

But how do you ensure every box reaches its destination seamlessly? These are the six key steps of wholesale order processing:

Order CaptureOrders can arrive through various channels: online portals, EDI transmissions, even good old-fashioned calls. A robust order management system (OMS) acts as your central nervous system, capturing orders from all sources and centralizing them in one convenient hub.
Inventory VerificationBefore packing boxes, your OMS performs a crucial first step: inventory verification. It checks stock levels against orders, ensuring you can fulfill each request without a hitch. This real-time visibility prevents backorders and keeps both you and your customers happy.
Pick & PackWith orders verified, the physical dance begins. The OMS sends instructions to your warehouse management system (WMS), directing pickers to the right locations and ensuring they gather the correct items. Packing follows, guided by optimized workflows and clear labeling generated by the OMS.
Simple ShippingYour OMS integrates with shipping carriers, comparing rates and selecting the most efficient and cost-effective options for each destination. Labels are printed automatically, streamlining the process and saving precious time.
DocumentationYour OMS ensures all the paperwork is generated flawlessly and attached electronically to each shipment. No more frantic stampeding for missing documents – everything is ready to go with the delivery driver.
Automated CommunicationThroughout the process, your OMS keeps everyone informed. Customers receive order confirmations and tracking updates, while internal teams have real-time visibility into order progress. This transparency builds trust and keeps everyone on the same page, from the warehouse floor to the store manager’s desk.

Tips for Boosting Your Wholesale Order Management Solution

Implementing a robust system has the potential to change the course of your business. However, to ensure success, it is important to follow these tips:

Create Discounts for Large Orders

Businesses often purchase items in bulk because they need a large quantity to support their operations. This allows them to take advantage of price breaks that are offered for ordering in large quantities.

Thankfully, many ecommerce platforms come equipped with tools that efficiently implement bulk discount pricing, considering the quantity of orders placed.

With this capability, your business can create various discount levels tailored to different customer demographics. You can also offer discounted bulk pricing to specific customer groups.

Verify Inventory Levels with Distributors and Manufacturers

Any company should ensure they have the right amount of inventory on hand. However, ecommerce businesses that allow bulk ordering should pay attention.

It is important to ensure a consistent and reliable supply to meet large orders. This requires regular monitoring of stock levels and effective communication with your supplier.

Assuring that you have the necessary stock is the first step in reliably fulfilling large orders. This entails maintaining a line of communication with your vendors.

When your supply changes, it’s critical to update your ecommerce store as soon as possible with the new quantity. Try to make a note on the product page when an item is scarce or in small supply.

Request an Upfront Payment

Bulk fulfillment order carries some risk. You are stuck with unsold merchandise if someone makes a larger purchase and cancels it.

Developing a reputation that permits this could significantly harm your company.

It is crucial to request money upfront because of this. You might want to implement a Buy Now, Pay Later option or request security deposits if you can’t reasonably expect that of your customers.

As you develop a connection with these regular customers and companies, there should be an air of confidence and trust that makes you feel more at ease when conducting business.

Construct a Wholesale/Bulk Order Landing Page

Having an easily accessible landing page for your bulk order system on your website will help you build customer confidence and convey crucial information to both prospective and current customers.

This includes information about bulk delivery, minimum and maximum purchase requirements, and links to your product sites.

Provide Regular Customers Password-Protected Logins

Most first-time customers would choose the faster guest checkout option rather than register an account on your website.

However, frequent customers will prefer and require specific features that are only accessible with a personal account. This includes storing orders, shipping addresses, payment options, and customized choices.

Your customers can create accounts with you if you remove barriers to account creation by making the login procedure quick and simple. This includes just requiring your user to enter their password once, letting them “uncover” it, and automatically filling up areas like “State” depending on their zip code.

Allowing your customer to check in with their address or number rather than a specific username will streamline the registration process once they have already registered.

Monitor Your Inventory Closely

Thanks to real-time visibility, you have complete clarity on your inventory. This empowers you to confidently fulfill orders with accuracy and prevent any unpleasant surprises of items being out of stock. Accurate inventory data ensures seamless order processing, reducing returns, and streamlining administrative processes.

Manage Shipping with Efficiency

You can enhance efficiency and organization with streamlined automation of label printing, shipping quote comparison, and shipment notifications.

Investing in a robust warehouse management system is crucial for effective inventory tracking and optimized packing.

You can create more space and efficiency by implementing standardized packing protocols tailored to different product types and quantities.

Include a Tracking Number

To ensure customer satisfaction, it is essential to provide a unique tracking number for each order. This tracking number can be conveniently shared with customers through or text. Additionally, it is important to actively communicate updates on order shipments, including the tracking number and expected delivery date.

Factors to Consider When Selecting a Wholesale Order Management System

To guarantee long-term success for your business, it is important to consider several key factors when selecting a system.

Scalability and Customization

It is important to find a system that can handle your current order volume and data size. It should be able to scale seamlessly to accommodate any future growth your business might experience.

Also, check to see if it will allow you to customize the system to automate order processing workflows specific to your needs. It should also be able to allow you to customize reports and dashboards to track key metrics and gain insights that are relevant to your business.

Integration Capabilities with Existing Systems

To ensure your business experiences smooth operations, it is important to find a system that can integrate with existing systems.

Take note of all the systems you currently use. Determine how data flows between these systems and your current order management process. When searching for wholesale order management systems, find out if they offer open APIs or pre-built connectors for your existing systems.

Vendor Support and System Updates

When you are searching for the right WOMS, you must do your homework on vendors. After all, you want to find one you can rely on to ensure the growth of your business.

This includes getting these questions asked:

Do they offer 24/7 support?
How long does it take on average for them to get back to their clients?
How knowledgeable are they about the system they are offering?
Do the updates sufficiently address security vulnerabilities and include new features?
Is the vendor transparent in communicating the schedule for these updates?

Conclusion

Effective inventory and warehouse management is important for any business looking to thrive in a competitive market. By considering the tips mentioned today, you will not only streamline your order process but also improve customer satisfaction and ultimately increase profit margins.

Be sure to always prioritize communication, proper inventory management, and accurate data analysis to ensure a successful order fulfillment process. With the right tools and strategies in place, you can take your wholesale business to new heights.

To learn more about FTx Warehouse, be sure to touch base with us to set up a consultation and demo!

How To Approach A New Wholesale Vendor Or Supplier When You ...

In this post, you will learn how to approach a new wholesale vendor or supplier whether you’re dropshipping, selling wholesale, or private label.

Picture this scenario…

You’ve put together a list of potential vendors that you want to work with either from a tradeshow or from a manufacturer’s distributor list.

You’ve never purchased in bulk before. You don’t have a website or a domain and you are extremely apprehensive about contacting your vendors for the very first time.

So what do you do? You stall…

A voice inside your head tells you…Maybe I should put up a website first. Maybe I should start a corporation or an LLC. Maybe I need business cards:)

But in reality, you should be figuring out what you want to sell and nailing down your product sourcing strategy as soon as you can.

Recently, I received this from one of my readers who was a bit apprehensive about contacting their first vendor.

Hi,
Just want to say thanks for the extensive information you provide on your site. I have found it quite valuable and encouraging.
I’m just starting out with my new venture and was hoping you could help? I have decided on the kind of product I would like to work with but I’ve come to a grinding halt at the thought of contacting my supplier. The kind of things that run through my mind are:
1. How do I approach my supplier e.g. what kind opening letter/ should I write?
2. Should I have decided on a company name and have my website up and running before I make contact with my supplier?
3. How do I deal with the question – How long have you been in business for?
So, I was hoping you could shed some light on the above and whether you have any samples of letters/emails you may have used in the begging when first making contact with your potential new supplier?

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Choose A Sourcing Strategy First

First off, the way you approach your vendor will depend on your sourcing strategy.

Do you want to dropship?
Do you want to buy wholesale?
Do you want to private label your own products from Asia?

All of these models require a slightly different game plan.

If you haven’t chosen your ecommerce business model yet or if you are not 100% sure which product sourcing strategy to go with, read this post first where I outline and compare 8 different ecommerce business models.

Bottom line, approaching a vendor for dropshipping is a lot different than buying wholesale and carrying your own inventory.

Similarly, importing goods from overseas and dealing with Asian vendors requires a different strategy as well.

But don’t worry. I’ll break them all down for you in this post.

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How To Approach Wholesalers In The United States Or In Your Own Country

When it comes to sourcing products for your online store, buying your goods wholesale in your own country is by far the easiest way to go.

There are very few requirements and most vendors will be willing to work with you no matter what level you are at.

In the United States for example, all you need is a sellers permit or business license and you’re good to go. You don’t need a website. You don’t need to have a corporation or an LLC.

You can simply call or the wholesaler, tell them that you’d like to carry their goods, and ask them how to make a purchase.

If you’re in the US, they’ll probably ask you for your sellers permit for tax purposes and tell you their minimum order requirements. That’s it!

Note: Some vendors won’t even ask you for your sellers permit! But having one allows you to purchase your supplies tax free. It also demonstrates to your vendor that you actually have or are trying to start a real business.

In addition, it’s required by law to have a sellers permit BEFORE you start selling online because you need to pay sales tax in your state.

In my experience, most wholesale vendors in the United States have very reasonable purchase minimums on the order of hundreds of dollars so your upfront costs won’t be too bad. (The minimum order requirements will vary from vendor to vendor).

Overall, going the wholesale route is super easy.

Because you are buying the product outright, the vendor generally won’t care whether you are an established business or not because they get paid no matter what.

Once you’ve established a track record of consistent orders, you can ask for “net 30” payment terms. “Net 30” is a form of trade credit which allows you to pay for your goods up to 30 days later to help with your cash flow.

How To Approach Vendors For Dropshipping

While buying products wholesale is super simple, getting a vendor to dropship for you is a different beast.

Why?

It’s because when you buy wholesale, the transaction is simple. You pay the vendor and the vendor sends you the goods.

But when it comes to dropshipping, you are essentially asking for a partnership.

Instead of buying products in bulk, your vendor will be fulfilling every order that you send them “individually”.

In addition, you will have to work with them closely to make sure that the packaging and inserts display your brand as opposed to theirs.

In short, the commitment that a dropship vendor must make is much larger than a simple wholesale arrangement.

Dropship Vendor Requirements

As a result, you need to be fully prepared BEFORE contacting a dropship vendor because you must come across as a legit business.

Not only do you need to have your sellers permit ready to go but I would also put up a professional looking website ahead of time.

But wait Steve. How can I put up a website before I have anything to sell?

Want more information on wholesale hand tools? Feel free to contact us.

Just because you have a website doesn’t mean that it has to accept transactions. Just because you have a website doesn’t mean that it needs to be fully functional.

If I were approaching a dropship vendor, I would put up a quick and dirty website using Shopify or Open Cart using stock product images and make it look like a real live shop.

Remember. You are asking your dropship vendor to become a partner. And they will not want to partner with you unless you can prove to them that you have a plan to drive sales.

Now is putting up a website explicitly necessary? No.

But having a great looking website will go a long way in convincing a vendor that you are worthy of their time. The choice is yours.

Evaluating Your Dropship Vendor

Once you’ve shown your dropship vendor that you mean business, you need to perform your own due diligence as well.

Here are some questions to ask.

Is there a dropship fee? – Often times dropship vendors will charge a per order fee for fulfillment.
How long does it take to ship product once an order has been placed? – Customer service is always a major concern when dropshipping
How are orders placed? (, fax, , API)
Do they support EDI? – EDI is way to get real time inventory data from your vendor so you don’t sell goods that are out of stock.
How are orders tracked? – Will they send shipping and tracking information to the customer?
Can you place my company name and logo on the package? – It’s important to use your brand on the packaging

Note: If you are looking for a good place to find dropship vendors, Worldwide Brands can save you time by sorting and categorizing a large database of vendors for you.

How To Approach Vendors From China And Overseas Countries

If you want to sell private label products online or if you want to sell your own branded products, the best way to proceed is to have your goods manufactured overseas.

Now this is not as intimidating as it sounds. But dealing with Chinese vendors is a LOT different than dealing with vendors in the United States.

First off, they don’t care the slightest bit about permits or certificates.

You don’t need to have a sellers permit.
You don’t need to have a corporation or an LLC.
You don’t need to have a website or anything at all!

The only thing that an Asian vendor cares about is whether you can purchase a product in volume and on a consistent basis.

As a result, you need to come across as someone who has purchasing power when you first contact them.

Here are a few rules of engagement that I always employ.

Never contact them as the boss or owner. Instead pretend that you are a buyer or a subordinate for your company
Never tell them that you don’t know what you are doing. Instead, project confidence in your emails and your correspondence. Do not ask stupid questions that could easily be looked up with a simple Google Search.
Never tell them that you are just getting started. If they ask for your website and you don’t have one, tell them you primarily sell your goods in retail stores or mall kiosks.
Never show them an incomplete website. There’s no real point in showing off your website if it’s not ready. If you tell your vendor about your website and it’s empty or incomplete, then they will not take you seriously.

Confidence is the key.

You have to be decisive, know what you want and convey to the vendor that you would like to feature their products for your business.

If they think you are just a newbie, they will not reply to you or give you the time of day. In some cases, they may even give you inflated prices so you’ll just go away.

Ask About Minimum Order Quantities

Assuming your vendor carries items you want to sell, I usually try to address the minimum purchase or minimum order quantity question first.

Before you initiate contact, you should have an idea of how much you are willing to buy and how often. While this is a difficult question to answer if you don’t have any customers, the reality is that you need to make an educated guess and not be wishy washy about it.

Make sure you get this out of the way first.

One time my wife and I spent a few hours talking to a vendor only to discover at the end that their minimum purchase was 50k worth of merchandise which was well beyond our means.

There are different vendors and distributors that deal with different classes of customers. Make sure that you are dealing with the right one that fits your business.

Usually I’ll bring up the minimum order quantity question in a very subtle manner.

For example, I might ask…

Please give me a quote for this product in 500, 1,000, 5,000 and 10,000 unit quantities.

If the vendor is way beyond your league, they’ll tell you. But if the vendor is within this range, you won’t come across as a newbie for asking the question.

Once you’ve determined that your purchasing power is a match, you should always ask for samples to evaluate product quality.

If the samples check out, here are some other questions we ask.

What are the lead times for manufacture? – Typical lead times will usually be on the order of months
What are your payment terms? – How much payment is required up front. Usually you will have to put 30% down and pay the remaining upon completion
How long have you been in business? – You generally don’t want to work with brand new factories
How large is your facility? – Sometimes I’ll ask for a Skype tour of the factory floor
What other related products do you manufacture? – If they sell a bunch of disparate items, that’s generally a bad sign that they are not really a factory.
Who are some of your existing customers in the US? – I prefer vendors who are used to working with western countries.

Different Vendors Cater To Different Business Sizes

If you are having problems finding a Chinese vendor that matches your minimum order requirements, don’t get discouraged. Every successful business has to start from somewhere.

The important thing to realize is that there are a wide variety of vendors who cater to different classes of customers. And it’s essential to figure out if you and your vendor are a good match up front so that you don’t waste any time.

For example for our wedding linens store, we are still considered a small fry when it comes to our purchasing volume so it wouldn’t make sense for us to contact a large linen manufacturer directly.

When I contact a vendor for the first time, I always start with and transition over to Skype or WeChat. If possible, I try to arrange a face to face meeting by actually travelling to China. (This is recommended but not required)

When I send , I don’t use a standard form letter or template because I purposely write my correspondence in a more personal tone.

Remember, you are dealing with real people here and you are trying to develop a relationship. I try to treat all of my vendors like I would treat an old friend or coworker.

How To Get A Vendor To Give You The Time Of Day

In the beginning, my wife and I had a lot of problems contacting vendors because we didn’t understand their needs.

And in order to be successful, you have to put yourself in their shoes.

If you are dealing with a wholesale vendor or distributor, their primary need is to get paid for their products. There is very little upfront commitment.

If you dealing with a dropshipper, their primary need is to work with a store that can drive consistent sales. There’s a much larger upfront commitment to set up and maintain a dropshipping account and the hassle of shipping individual orders must be worth their time.

If you are dealing with a Chinese vendor, they have limited factory capacity so they need to work with someone who can provide consistent sales at higher volumes.

Before you approach any supplier, make sure you have a strategy in place that caters to their needs and your own.

And don’t forget that your vendors are trying to make a profit as well. The best arrangements are ones where you and your vendor can both make money and share a mutual interest.

When we first started out, we used to try and extract the lowest possible price out of our vendors.

But what we found was that this tactic generally pissed them off. Once we started getting a little more creative with our deals, our relationships with our vendors became much better.

For example, instead of trying to negotiate an absolute price up front, we agreed on a pricing structure based on volume of sales.

Put Yourself In Your Supplier’s Shoes

The first thing that I always tell my students when sourcing product is to put yourself in the shoes of a vendor or distributor. In the grand scheme of things, vendors are just like online shop owners in that they want to make money by selling products.

The only difference is they need to move product in much higher volumes.

As an online store owner that caters to the general consumer, it’s fine for you to sell items individually. But a distributor typically needs to move product in much greater bulk because they have higher overhead and inventory storage costs to deal with.

That is why distributors need to pick their clients extremely carefully. Every store that they work with requires a certain level of time commitment.

So it is in their best interests to only work with stores that can consistently bring in revenue and have the best chance of becoming a long term customer.

Distributors come in all shapes and sizes and in order to be successful, you have to find the right vendor that is willing to sell you the right quantity of product.

And the first impression you give to your vendor can make all the difference.

Here are some common mistakes that I see new entrepreneurs make when contacting vendors for the first time.

Mistake #1: You Lack Confidence And Come Across As A Noob

Remember how I told you that well established vendors tend to pick their clients very carefully? In order to get their attention, you sometimes have to act larger and more confident than you really are.

And to illustrate my point, I would like to show you a letter a reader wrote to their very first vendor/dropshipper.

My name is Vivian and I’m a brand new entrepreneur so please forgive my ignorance. I would like to start an online business selling baby products. Could you send me a price list for your products and describe your dropship fulfillment process? Here are some of my questions…
Can I just send you an order by and you’ll ship it to my customer?
Is my contact info on the packaging slip?
Can you provide an order summary to confirm the order?
Do you tack on a dropship fee?
Do you provide a discount once I start selling in higher quantities?
Is there a restocking fee and how are returns handled?
How long do I have to return a potential order?
Does a customer contact me or you directly when they want to make a return?
Do I get charged immediately for an order or do I pay later after a set period?
How long does it take for orders to be processed/shipped?
Do you ship via DHL, FEDEX, UPS, and USPS and do you provide tracking numbers?
Do you ship internationally and how do you deal with shipping exceptions where the merchandise is returned to sender?
Do you provide order and shipment confirmations and tracking numbers?
Sorry for all the questions. Thanks in advance.

Not surprisingly, this received no response. Can you spot the problems? First of all, you should never ever say that you are a “new entrepreneur”.

Think about it this way. If you were a wholesaler, would you want to waste time with someone who has no clue what they were doing? Absolutely not. When you deal with a new vendor, you have to go in with confidence.

Tell them exactly what you are looking for, do your research before hand and don’t ask stupid questions. You don’t have to come across as cocky but you should behave as though you’ve done this before. The key is to be specific, succinct and confident.

Mistake #2: You Talk Too Much In Your First

To a certain extent, your initial contact with a vendor is like going on a first date. You don’t want to overwhelm them with questions or seem too desperate or eager.

You simply want to get a feel for the vendor and see if they carry what you want to sell. Most distributors are busy so you should be respectful of their time.

In the sample posted above, this reader asked way too many extraneous questions right off the bat. While the logistics of how business is conducted is important, the key to the initial interaction is simply finding out whether they’ve got what you need.

Here are the typical things I ask for in my first .

Information about specific products
Minimum order quantity
Pricing
Shipping and lead times
Do they offer samples?

Once I’ve gotten an initial response from the vendor, I then start to ask some of the more logistical related questions if I feel they are a potential fit.

Mistake #3: You Have No Clue What You Are Looking For

The more vague you are, the less likely you’ll get a response. In the above, Vivian mentioned that she was interested in some “baby products” but she was not specific at all.

If I were the vendor, this would be an immediate red flag. What is she looking for exactly? Is she on a fishing expedition to find out everything that we carry? Is she really serious about carrying my products? Does she really know what she wants?

When contacting a vendor for the first time, it helps to clearly specify exactly what you are looking for. By being specific, it demonstrates to the vendor that you did your homework, you know what you want and that you are serious about carrying their products.

On the other hand, if you are vague and/or wishy washy, you will not be considered a serious prospect and your may go unnoticed.

Sample Script

Here’s a very sample script that I like to use when contacting a vendor for the first time

Hi “Vendor Name”,
My name is “Name” and I’m a purchasing agent for “Your Company”, a store in “Your Country” that sells “the products you want to carry”. We are interested in carrying many of the items that you have to offer.
Specifically, I would like to get pricing and availability for the following items
“list the items…provide photos if you have them”
“list the items…provide photos if you have them”
If you could send us more info as well as your product catalogs, lead times for manufacturing, and MOQ we would greatly appreciate it.
Thank you,
“Your Name”

Remember That Vendors Are Just Regular People

If you feel intimidated by the thought of contacting your vendors, you need to remember that they are just people running a business just like you.

It all boils down to establishing a good business relationship and finding the right fit. If a vendor is rude or doesn’t give you the time of day, then they are not the right fit for your small business.

If you outright lie about the size of your business to get your foot in the door, the truth will come out eventually when you can’t afford the minimum buy. I can guarantee that once you find the right vendor, you will not feel intimidated at all.

As part of running our online store, we get requests from businesses all of the time that want to carry or purchase our items wholesale or in bulk.

And the bottom line is that I’d much rather work with someone who is upfront and straightforward. You are trying to build a business relationship here, not just buy products.

You need to know that you can depend on your vendor to deliver and they need to know that you will pay on time. The rest will work itself out.

With that in mind, don’t waste time reaching out to anyone until you have a plan in place because first impressions matter. If you screw up the initial contact, you’ve likely lost your chance forever…which brings me to my last point…

Start Off By Practicing On Some Vendors You Don’t Care About

As you go down your list of vendors, you need to realize that the majority of these vendors are not going to be working with you for some reason or another.

And before you start contacting them, you need to prioritize your list. Which vendors do you absolutely want to land? Which ones do you care less about?

Especially if this is your first time sourcing product, you should do some practice runs on vendors that you don’t really care about until you have refined your pitch.

I remember sounding like a bumbling idiot the first time I contacted one of our Asian vendors and that was over ! I had no idea what the proper procedure was nor did I even know how to make a payment overseas.

I was also unfamiliar with the terminology when it came to shipping and importing goods from abroad.

In any case, it took me a few iterations and a few lost vendors before I fully understood the lingo. And my ignorance drove away a few key vendors early on that I really wanted to work with. Don’t make that same mistake!

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Wholesale Order Management Systems: Important Things to Consider